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Finding your Sane Folders (like SaneLater)

After you start up SaneBox or enable/disable an optional Sane folder from your SaneBox Dashboard, you might not see the new folders right away in your webmail or email software program.

Where are my emails!?

When you signed up for SaneBox, we analyzed your email account looking for who is important to you. If you chose to activate SaneLater, emails that were deemed unimportant, were filtered to this folder within your own email account (or any other Sane folder you enabled during or since you signed up for a SaneBox account.)

All your emails stay on your server.

Your emails never leave your host’s email server. In other words, SaneBox never downloads your email nor does it upload your emails to your SaneBox Dashboard (account). All emails processed by SaneBox will always remain in your own personal (or work) email account.

If you don’t see your Sane Folders immediately:

  1. Logout or quit your webmail or mail app, wait 1 minute to make sure it has finished, then restart your browser or mail app software.
  2. Then select your email software of choice below for simple steps your program may require to show new email folders.


Email Software (AKA Email Clients)

Why do I need to do this?

The instruction sets linked above will help you freshly synchronize with your mail server, so that you see an updated representation for the list of folders showing in your email software client (like Outlook, Apple Mail, iOS Mail) or in your WebMail view.

  • The more mail there is in your email account, the longer SaneBox signup analysis will take to finish. The speed of your email server is also a factor.
  • Some folders, such as @SaneNotSpam and @SaneArchive, will only be auto-generated when they are necessary.

If the Instructions do not work.

If your mail folders are usually “nested” as Inbox subfolders, expand with your sub-folder arrow and look there.

If you’re using POP mail settings, go here.

Wait, I use something else!

Try quitting and restarting your email program. That often does the trick and causes a fresh sync that makes new folders on your mail server appear for you in your email software app. Shutting down and restarting your computer or mobile device is another helpful step in some cases. A comparison view through your webmail is always a helpful go-to as well. And if you are using webmail, wait a moment and then refresh or reload the page to be sure your web browser is showing the most current view.