Ensuring SaneBox Works Seamlessly with PostBox
Your Emails Stay Secure
SaneBox prioritizes data privacy. Your emails remain on your email host’s server throughout the SaneBox process – we never download or upload them.
Understanding Folder Visibility
If you’re unable to see your new SaneBox IMAP folders (like @SaneLater), it’s likely due to subscription settings within PostBox.
Steps to Check Subscriptions
- Right-click on your IMAP account in PostBox.
- Select “Subscribe.”
- Ensure a checkmark is next to each SaneBox folder you want to view.
Verifying IMAP Prefix Settings
If the above doesn’t resolve the issue, check your IMAP prefix settings:
- Go to “Options” > “Accounts.”
- Click on your desired account and select “Advanced.”
- Verify the “IMAP server directory” is empty.
- Restart PostBox.
Note
- SaneBox signup analysis time may vary based on email account size and server speed.
- We send a welcome email with setup instructions once SaneBox is ready.
Need More Help?
Our support team is always available to assist you. Feel free to reach out for further guidance.
