Or, let us help, reach out to SaneBox support.

Does SaneBox Work With Multi-Factor Authentication for Office 365?

Users who are enrolled for multi-factor authentication are required to configure App Passwords in order to use SaneBox.

Once an information worker has logged in with multi-factor authentication, they will be able to create one or more App Passwords for use in Office client applications.

An App Password is a 16-character randomly generated password that can be used with SaneBox as a way of increasing security in lieu of the second authentication factor.


  1. If signing up for the first time:
  • Enter in your app-specific password that you obtained just for SaneBox in the mail password text box below.


  1. If you already have a SaneBox Account:
  • Select the tab that contains the email address set up with the app-specific password
  • Select Settings
  • Under Email server , select “ Change” next to “ Password
  • On the password page, enter the app-specific password



If you have further questions, feel free to email our support team at support@sanebox.com.

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