Important Update: As of June 15, 2017, Apple requires app-specific passwords to access your iCloud data using third-party apps like SaneBox.
Generating an App-Specific Password:
- Visit your Apple ID management page: https://appleid.apple.com/account/manage
- Ensure you’re logged in with the same Apple ID associated with your SaneBox account.
- In the Security section, click App-Specific Passwords.
- Click the “+” sign to generate a new password.
- Label the password “SANEBOX” (case-sensitive).
- Enter your regular Apple ID password. Apple will generate a unique password for SaneBox.
- Crucially, write down or save this password securely in a password manager. Apple won’t store it for you.
Using the Password with SaneBox:
-
Log in to your SaneBox account.
- If you can’t log in, reset your SaneBox password here.
- Once logged in, enter the newly generated app-specific password in the SaneBox password field.
Additional Notes:
It may take a few minutes, or rarely, a few hours, for the app password to be active across all Apple servers.
Keep this app password secure, ideally in a password manager.
Still Need Help?
Feel free to contact SaneBox support directly by submitting a request.