Announcement
We have received many support requests from Rocket Money members who have been notified that they have a recurring SaneBox subscription and find that they have never signed up for an account.
Problem
Rocket Money has been experiencing an issue on their end that is mistakenly alerting their users that those charges are from SaneBox.
What does a charge from SaneBox look like?
Solution
If the charge looks like this:
You should dispute this with your bank since Rocket Money is not showing accurate information. We’ve attempted to get this fixed with Rocket Money but to no avail.
We want to make sure that even though you are not a member of our community, that you are given accurate information and not having to continue to stress about this unfortunate mistake.
This article was last updated August 16, 2024.