SaneBox Support Access: Limited and Permission-Based
SaneBox support staff cannot make any changes to your account without your explicit permission.
Granting Access:
Security Page: You can grant access directly from your security settings: link to Security page.
Support Request Form: You can also grant access when submitting a support request:
From our “Create a Support Request” form:
https://www.sanebox.com/help/request/new
What Support Can See:
By default, support can view some basic configuration details like email aliases, mailbox settings, and notification schedules.
What Requires Your Permission:
Support needs your permission to access and modify additional data, such as:
- Domain trainings
- Reminders
- Advanced controls for Do Not Disturb and Digest schedules
- Specific training data
What Support Cannot Do:
SaneBox support staff cannot:
- Change your email login credentials or enable two-factor authentication (2FA)
- Modify your IMAP or SMTP configurations
- Connect to your cloud storage accounts
Account Disabling:
There are rare instances where SaneBox may need to disable an account (e.g., security concerns). In such cases:
- You will be notified by email.
- The action is logged in our system for transparency.
Revoking Access:
You can revoke access granted to SaneBox support at any time from your security settings.
Learn More:
For more details about SaneBox’s security practices, visit our Security and Privacy pages:
- Security Page: Security page
- Privacy Page: Privacy page
Do you have any questions?
Contact our support team: link to Support page
