How to Update Your Email Password or Reconnect SaneBox
If you’ve changed your email password or SaneBox can no longer connect to your mailbox, you may need to update your email credentials or reconnect your email account.
Your email password is different from your SaneBox login password.
Your email credentials allow SaneBox to access and filter your mailbox, while your SaneBox password is used to sign in to the SaneBox website.
When Do I Need to Update My Email Credentials?
- You may need to reconnect your email account if:
- You recently changed your email password.
- Your email provider revoked SaneBox’s access.
- Your app-specific password was changed, expired, or revoked.
- You recently enabled two-factor authentication (2FA).
- SaneBox reports that your account has been disabled because of invalid credentials.
- SaneBox asks you to reconnect or reauthorize your email account.
How to Update Your Email Password or Reconnect
- Log in to SaneBox and open the Settings page for the email address you need to update.
- Find Email Server and click View.
The screenshot showing Digest, Trainings & Filters, Folders & Features, Email Server, Advanced, and Account changes.
Update or reconnect your email account
From Email Server Settings, follow the available option to update your credentials or reconnect your account.
What you see next will depend on your email provider and how SaneBox connects to it.
- You may be asked to:
- Enter a new email password.
- Enter an app-specific password.
- Sign in directly with your email provider.
- Reauthorize SaneBox’s access to your mailbox.
Follow the prompts provided for your account.
Complete the connection
Continue through the prompts until your email account has been successfully connected.
Once SaneBox can access your mailbox again, filtering can resume.
Using Two-Factor Authentication?
If you’ve enabled two-factor authentication (2FA) for your email account, your regular email password may not work with SaneBox.
Some email providers require you to create an app-specific password instead.
An app-specific password is generated by your email provider and allows SaneBox to connect to your mailbox without using your regular account password.
If your provider requires one, create the app-specific password through your email provider’s security settings and enter it when SaneBox asks for your email password.
Important: Don’t enter your two-factor authentication code as your SaneBox email password. If an app-specific password is required, it will be a separate password generated by your email provider.
What If I Don’t See a Password Field?
That’s normal for some email providers.
Many providers use an authorization process instead of giving SaneBox your email password directly.
If your account uses this type of connection, SaneBox will direct you to your email provider to sign in and authorize access.
Follow the prompts to reconnect your account. You don’t need to look for a password field in SaneBox if one isn’t provided.
I Updated My Password, but SaneBox Still Isn’t Filtering
Return to your SaneBox Settings page and check whether your email account is shown as disabled or needs attention.
If it does:
- Open Email Server.
- Click the available option to reconnect or reauthorize your account.
- Follow your email provider’s prompts.
- Return to SaneBox and confirm that the account is connected.
If the account still won’t connect, contact SaneBox Support and include any error message you’re seeing.
Forgot Your SaneBox Login Password?
If you can’t sign in to the SaneBox website, that’s a different password.
Use the password reset option on the SaneBox login page to reset your SaneBox login password.
Resetting your SaneBox login password does not change the password or authorization SaneBox uses to access your email account.
Still Need Help?
If you’re unable to reconnect your mailbox, contact SaneBox Support.
Let us know which email provider you use and include any error message you see. We’ll help you determine whether you need to update a password, create an app-specific password, or reauthorize SaneBox.
