Set up an Office 365 Shared Mailbox email address to be SaneBox ready

SaneBox and Shared Mailboxes in Office 365: A Guide

Ever need to manage a team email account in Office 365? While similar to a regular email account used by multiple colleagues, Shared Mailboxes offer a distinct setup. Here’s how to get yours ready for SaneBox:

Understanding Shared Mailboxes:

• Unlike regular email accounts, Shared Mailboxes in Office 365 typically don’t have individual passwords.
• Your organization’s Office 365 admin sets them up, and authorized users access them through their own email accounts.

Making it SaneBox-Friendly:

To use SaneBox with a Shared Mailbox, your Office 365 admin needs to activate a password for it.

Steps for Admins (Office 365 Admin Center):

1. Locate the Shared Mailbox: Find the Shared Mailbox’s display name or email address in the Active Users list.
2. Activate Password: Select the Shared Mailbox and click the “Reset Password” button.
3. Wait 20-30 Minutes: Allow some time for the password activation to complete.

Adding the Shared Mailbox to SaneBox:

1. Main Manager Account: After activation, use the “Add Email” link on your SaneBox Dashboard for one of the Shared Mailbox’s main managers.
2. Temporary Logout: When adding this additional Office 365 email address, temporarily log out of your existing 365 account on a separate browser tab.
3. Complete the Setup: Return to SaneBox and finish adding the Shared Mailbox address.

Tip for Multiple Addresses:

• To avoid the logout step, contact SaneBox support for an easier way to add multiple addresses from the same email host.

Remember: By activating a password, you can seamlessly integrate your Office 365 Shared Mailbox with SaneBox and optimize your team’s email organization.