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Understanding SaneBox Auto Replies for Snooze Folders

Learn how to use our SaneBox auto-reply message feature, such as for DIY folders / snooze folders like SaneTomorrow, SaneNextWeek. Or use SaneBox auto-reply message setups with SaneDoNotDisturb too.

Which Sane Folders have the Auto Reply option?

Our auto reply option is available for all of our snooze folders including our SaneDoNotDisturb feature.

Enabling Auto Reply

We now offer an option to send out an auto-reply to your contact to let them know that you received their email and will respond to them shortly.

  1. Visit your Folders page.

  2. Under your Enabled Snooze folder, select Enable Auto Reply.
    Screen_Shot_2018-03-01_at_1.42.20_PM.png

  3. Check the Enable auto-reply box.
    Screen_Shot_2018-03-01_at_1.33.30_PM.png

  4. Edit the message that SaneBox will send to your customer and click OK.
    Screen_Shot_2018-03-01_at_1.43.17_PM.png

Now when you snooze an email for this snooze folder, SaneBox will send out this message to your contact during our next processing of your account.

Here are the rules for when we will send auto-reply messages.

  1. Absolute snooze folders - @SaneTomorrow, @SaneNextWeek, or any snooze folder that will put messages back in your inbox at a specific time.
  2. Relative snooze folders - @Sane3Days, @Sane1Week, or any snooze folder that will put messages back in your inbox relative to the time that the message was put into the folder .
  3. We will send an auto reply to a given contact only once per hold period.
  4. We will send an auto reply to a given contact every time an email is put into that folder.
  5. We will NOT send an auto reply to any contact that has opted out of all SaneBox emails.
  6. We will NOT send an auto reply to any contact that has opted out of auto-reply messages for the given snooze folder.
  7. We will not send auto replies to your aliases.
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