This help page covers common errors you may notice, where a communications or login or certain email server condition may be affecting your SaneBox filtering. On this page we’ll go over some of the more common error situations and their explanations. In many cases these are temporary situations that clear up on their own.
If, though, after a certain prolonged period of time we are unable to connect to and communicate with your email account on your host’s server, you will receive one of the messages below:
- Due to unforeseen circumstances, SaneBox has been unable to process your account for a while now.
- SaneBox has been unable to process your account for the past 3 days, due to duplicate folders in your email account
- SaneBox has been unable to connect to your mail server for 4 days. Has your mail server information changed?
What do I do?
Commonly this occurs if your email host is undergoing routine maintenance or unexpected emergency repairs. It can also be a partial impairment that your email app may not make as evident at your end, due to differences in how SaneBox systems “talk” to your server. But if this trouble is occurring for several hours or more, reach out to our support team and we can take a look to see if further steps may need to be taken.
Other types of error messages
Other errors that occur will include instructions for you to carry out.
- Your SMTP Settings are not working. In order to resume forwarding of your SaneFwd folder messages, you need to configure SMTP Settings again.
- SaneBox has been unable to process your account for the past 8 days, due to receiving quota exceeded errors.
- SaneBox has been unable to connect to your mail server for 2 days. Has your mail server information changed?
Other error messages explained
SMTP settings not working
If you receive this message: simply visit Settings > General > Server, from the Menu on your SaneBox Dashboard and update us with your SMTP settings. If you are unsure, you can find this information in the settings of your own email software app.
Quota Exceeded Errors
Those are common if your email host limits your email storage. To correct it, you may need to spend some time deleting messages from your email account to free up that quota. Many email hosts will also include your Sent folder as part of that quota.
To prevent this in the future we’d highly recommend turning on SaneAttachments, which will greatly reduce the amount of space that your attachments are taking up. We may also suggest you contact your host and see if you can have more space.
Disabled Messages
Billing Disabled
Invalid iCloud Password
Invalid Oauth
Invalid Username or Password
Downgraded
Required Label Missing
Sane Label Deleted
Subscription Lapsed
Has your email server changed?
If your company or university has migrated and moved email addresses to a new email hosting system, you’ll need to update SaneBox with new mail server information for the new host.