SaneBox for Business FAQ
Getting Started
What’s the difference between SaneBox and SaneBox for Business?
SaneBox for Business offers additional features for larger teams, including:
- Unlimited users
- Optional Active Directory integration
- Additional admin controls
If you have at least 5-10 users, a Business account provides more value and features.
How do I upgrade to a Business account?
Upgrading is easy! We can convert any individual SaneBox account to a Business one. Any existing payments will be prorated. Just contact us at support@sanebox.com.
Is there a free trial?
Yes! All Business accounts include a 14-day free trial.
What happens after the trial?
At the end of your trial, you can choose to subscribe or downgrade back to a free SaneBox account.
Can I get a discount?
Non-profits and government agencies receive a 25% discount. Just contact support during your trial to apply it.
Managing Your Team
Who is the admin?
By default, the person who creates the Business account is the admin. They can assign admin privileges to other team members.
Admins can:
- Invite/remove team members
- Delete the Business account
- Access SaneBox Analytics
How do I add team members?
Only admins can add members. They can:
- Sign in to SaneBox.com
- Click “Manage Subscription”
- Copy the team URL or click “Invite Your Team”
Anyone who clicks the link gets a 2-week free trial. If they decide to join, they’ll be added to your subscription.
How do I remove team members?
Only admins can remove members:
- Sign in to SaneBox.com
- Click “Manage Subscription”
- Click the “X” next to the member’s name.
How do I join a Business account created by someone else?
Contact your company’s admin. They will send you an invitation.
How do I leave a Business account?
Contact your admin or email support at support@sanebox.com. We’ll convert your account back to a free trial.
Additional Help
- For account cancellation: https://www.sanebox.com/cancel
- For further assistance: support@sanebox.com