SaneBox for Business FAQ
What’s the difference between SaneBox and SaneBox for Business?
SaneBox for Business offers additional features for larger teams, including:
- Unlimited users
- Optional Active Directory integration
- Additional admin controls
If you have at least 5-10 users, a Business account provides more value and features.
How do I upgrade to a Business account?
Upgrading is easy! We can convert any individual SaneBox account to a Business one. Any existing payments will be prorated.
Contact us at:
https://www.sanebox.com/business
Is there a free trial?
Yes! All Business accounts include a 14-day free trial.
What happens after the trial?
At the end of your trial, you can choose to subscribe or downgrade back to a free SaneBox account.
Can I get a discount?
- Non-profits and government agencies receive a 25% discount. Just contact support during your trial to apply it.
Managing Your Team
Who is the admin?
- By default, the person who creates the Business account is the admin. They can assign admin privileges to other team members.
Admins can:
- Invite/remove team members
- Delete the Business account
- Access SaneBox Analytics
How do I add team members?
Only admins can add members. They can:
- Sign in to SaneBox.com
- Click “Manage Subscription”
- Copy the team URL or click “Invite Your Team”
Anyone who clicks the link gets a 2-week free trial. If they decide to join, they’ll be added to your subscription.
How do I remove team members?
Only admins can remove members:
- Sign in to SaneBox.com
- Click “Manage Subscription”
- Click the “X” next to the member’s name.
How do I join a Business account created by someone else?
- Contact your company’s admin. They will send you an invitation.
How do I leave a Business account?
- Contact your admin or email support at support@sanebox.com. We’ll convert your account back to a free trial.
Additional Help
- For account cancellation: https://www.sanebox.com/cancel
- For further assistance: support@sanebox.com