SaneBox for Business Overview

Frequently Asked Questions

• What’s the difference between SaneBox and SaneBox for Business?
  SaneBox for Business offers unlimited features, optional Active Directory integration, and additional admin controls. So If you have at least a minimum of 5 to 10 or more users at your company using SaneBox, then, simply from a pricing/feature benefit standpoint, a Business account is definitely the way to go.

• How do I upgrade my existing SaneBox account to a Business account?
  Setting up a Business account is simple, we can transition any individual SaneBox account over to a Business account. If you and your colleagues already paid for an account, we can prorate the difference.

• Is there a catch?
  No catch! All Business trial accounts get a 14-day free trial. At the end of the trial, you have the option to subscribe.
• What happens if I upgrade my account to SaneBox for Business and then decide to cancel that trial?
  A SaneBox account executive will reach out to you at the end of your Business trial. If at that point you want to sign up your team, we’ll be happy to continue helping your team to save time and reduce email distractions. Or if you feel like SaneBox wasn’t a fit, we can move your account back to a 14-day consumer level trial account.

• Can I earn bonus time for referrals sent from my Business account?
  Of course - if you referred a SaneBox customer to us, shoot us an email at support@sanebox.com and we will take care of you :)

• Do you offer discounts for Business accounts?
  We offer 25% discounts to non-profits and governmental agencies, just reach out to support during your free trial to have it applied to your account.

More Questions

• Who is the admin of a Business account?

By default, the account creator is the admin of the team. This original admin can then make any other team member an admin. Admins have the following permissions:

Invite/remove team members
Delete the Business account
Access to SaneBox Analytics

• How do I add members to a Business account?
  Note: Only team admins are allowed to invite members to their SaneBox for Business account.
  1. Sign into SaneBox.com
  2. Click on “manage the subscription”
  3. Copy the team url or click “Invite Your team”
  4. Anyone who clicks on it will receive a free 2-week trial. If they decide to keep using the service, they will be added to your subscription.

If your colleague/team member already signed up for SaneBox prior to receiving your team invite link, please reach out to support@sanebox.com and we will add them for you.

• How do I remove team members?

Note: Only the admin of a team can remove team members (the admin is the person who created the Business account). If you are the admin of a team and would like to remove members:

1. Sign into SaneBox.com
2. Click on “manage the subscription”
3. Click the X (far right column), beside the name of the team member you’d like to remove.

• How do I join a Business account that someone else created?

You can contact your company’s team admin, they will be able to send you an invite.

• How do I leave my SaneBox for Business account?

If you want to leave your SaneBox for Business account, but keep your SaneBox account - please reach out to your team admin or email support@sanebox.com. When we remove you from your Business account, your account will automatically move back to a 14-day consumer level trial period.

If you wish to cancel your SaneBox account, you can do so here: https://www.sanebox.com/cancel

If you need any further assistance in updating your card information, or if you have any questions, please feel free to open a support ticket by contacting us at support@sanebox.com