Or, let us help, reach out to SaneBox support.

SaneBox for Teams Overview

#### Frequently Asked Questions

  • What’s the difference between SaneBox and SaneBox Teams?

SaneBox for teams offers unlimited features, Active Directory integration and additional admin controls. If you have five or more users at your company using SaneBox, then teams is definitely the way to go, simply from a pricing/feature benefit standpoint.

  • How do I upgrade my existing SaneBox account to Teams?

Setting up teams is simple, we can transition any individual SaneBox account over to a team account. If you and your colleagues already paid for an account, we can prorate the difference.

  • Is there a catch?

No catch! All team trial accounts get a 14-day free trial. At the end of the trial, you have the option to subscribe.

  • What happens if I upgrade my account to SaneBox for Teams and then decide to cancel that trial?

An account executive will reach out to you at the end of your trial, if you want to sign up your team, we are happy to continue helping you save time. If you feel like SaneBox wasn’t a fit, we can move your account back to a 14-day consumer trial account.

  • Can I earn bonus time for referrals sent from my team account?

Of course - if you referred a SaneBox teams customer to us, shoot us an email at support@sanebox.com and we will take care of you :)

  • Do you offer discounts for team accounts?

We offer 25% discounts to non-profits and governmental agencies, just reach out to support during your free trial to have it applied to your account.

More Questions

  • Who is the admin of a team?

By default, the team creator is the admin of the team. This original admin can then make any other team member an admin. Admins have the following permissions:

- Invite/remove team members
- Delete the team
- Access to Team Analytics
  • How do I add members to a team?

Note: Only team admins are allowed to invite members to their SaneBox Team account.

  1. Sign into SaneBox.com
  2. Click on “manage the subscription”
  3. Copy the team url or click “Invite Your team”

Anyone who clicks on it will receive a free 2-week trial. If they decide to keep using the service, they will be added to your subscription.

If your colleague/team member already signed up for SaneBox prior to receiving your team invite link, please reach out to support@sanebox.com and we will add them for you.

  • How do I remove team members?

Note: Only the admin of a team can remove team members (the admin is the person who created the team). If you are the admin of a team and would like to remove members:

  1. Sign into SaneBox.com
  2. Click on “manage the subscription”
  3. Click the X beside the name of the team member you’d like to remove on the far right column.
  • How do I join a team account that someone else created?

You can contact your company’s team admin, they will be able to send you an invite.

  • How do I leave my SaneBox Team account?

If you want to leave your SaneBox Team account, but keep your SaneBox account - please reach out to your team admin or email support@sanebox.com. When we remove you from your team account, your account will automatically move back to a 14-day trial.

If you wish to cancel your SaneBox account, you can do so here: https://www.sanebox.com/cancel

If you need any further assistance in updating your card information or have any questions, please feel free to open a support ticket by contacting us at support@sanebox.com

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