"One or more of your folders are named incorrectly" Error

Encountering an Email Folder Error with SaneBox?

We’ve got you covered! This error might occur because your email host’s Exchange server (we connect via IMAP by default) doesn’t like a specific character in one of your folder names. This can make the folder invisible for certain purposes and trigger the error message.

Here’s How to Fix It:

1. Rename the Folder:

   • Follow these steps to rename the problematic folder: Link to SaneBox Folder Renaming Guide

1. Still Having Issues?

   • If renaming doesn’t solve the problem, contact our support team at support@sanebox.com. We can switch protocols to communicate with your email server and resolve the issue.

Remember: Using standard characters in your folder names will help avoid this error in the future.