Or, let us help, reach out to SaneBox support.

"One or more of your folders are named incorrectly" Error

Why am I receiving this error?

  • The Exchange server that we connect to via IMAP (our default) might see these emails. They get sent by Exchange to you when they have a folder with a character in the name Exchange IMAP doesn’t like.
  • A bunch of times the poorly named folder is invisible to them.


  • Please rename these folders to resolve the issue.
  • If that doesn’t work, please reach out to us via support@sanebox.com and we can switch which protocol we use.

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