Encountering an Email Folder Error with SaneBox?
We’ve got you covered! This error might occur because your email host’s Exchange server (we connect via IMAP by default) doesn’t like a specific character in one of your folder names. This can make the folder invisible for certain purposes and trigger the error message.
Here’s How to Fix It:
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Rename the Folder:
- Follow these steps to rename the problematic folder: Link to SaneBox Folder Renaming Guide
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Still Having Issues?
- If renaming doesn’t solve the problem, contact our support team at support@sanebox.com. We can switch protocols to communicate with your email server and resolve the issue.
Remember: Using standard characters in your folder names will help avoid this error in the future.