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How to capture a screen shot to send to our support team

To help us understand your problem, please take a screenshot and attach it to your support ticket or chat. This will help us solve the issue faster.


Mac OS X: Shift+Command+4
  • Press and hold your Shift key,
  • and the Command key (w/ little Apple),
  • and the number 4 key, then let go.


This gives you cross-hairs, to select the part of your screen you’d like to capture. macOS saves them on the desktop and names them with a time stamp.


Here is Apple’s screen capture help page


Windows Snipping Tool
  • Press the windows logo key on your computer’s keyboard.
  • Type “snip” to find and launch the Snipping Tool.
  • Click the down-arrow next to New.
  • Choose Rectangular Snip.
  • Select the area of your screen to capture.
  • Save the file to your desktop.
    Microsoft’s Snipping Tool help page


Android OS
  • Press and hold your power and volume-down buttons at the same time, holding for 1 to 2 seconds.
  • Look to your photo gallery app to locate your screen shot.
    A Google Android screenshot help page


Apple - iOS


Bonus Option - (as of iOS 11 in 2017)

Check out this help page on making a video Screen Recording.