Why Aren’t My Replies Showing Up in My Inbox?
SaneBox typically prioritizes replies and keeps them in your primary Inbox. However, there are a few scenarios where replies might be diverted to other folders:
1. Missing Sent Email Receipt:
SaneBox relies on the original sent email to recognize a reply. If you send emails from a third-party source that doesn’t save copies in your Sent folder, SaneBox may not detect the reply.
2. Conflicting Filters:
You might have active SaneBox filters that override the default behavior:
- SaneSubject: This filter moves emails based on specific keywords in the subject line.
- Domain Filter: This filter sorts emails based on the sender’s domain address.
- Custom Training: You could have previously trained SaneBox to move replies to specific emails or senders.
Solutions:
To ensure your replies stay in your Inbox:
- Utilize SaneSubject: Create a subject line filter with a unique string to identify your replies.
- Integrate Salesforce: If you use Salesforce CRM, connect it with SaneBox for seamless lead management.
- Adjust Stranger Mode: If your SaneBox settings move emails from strangers to your SaneLater folder, modify the settings to allow more strangers in your Inbox.
By addressing these potential causes, you can effectively keep your replies and conversations organized within your primary Inbox.