These Terms of Service (TOS) set forth the terms and conditions upon which SaneBox makes available its services. Your use of the services is expressly conditioned on your compliance with these TOS. By accessing or using the services, you are indicating that you agree to be bound by these TOS. This Service is available only to individuals who are at least 13 years old or possess legal parental or guardian consent. If you do not so qualify, do not attempt to use the Service. SaneBox may refuse to offer the Service to any person or entity at any time and may change its eligibility criteria, at any time, in its sole discretion. You acknowledge and agree that SaneBox may revise these TOS at any time. By continuing to access or use the services after SaneBox makes any such revision, you agree to be bound by the revised TOS. We last modified the TOS on April 9, 2012.
SaneBox is not a Spam filter. The SaneBox algorithms intuit the importance of an email via various mechanisms. None of these mechanisms involves analyzing the body of the email so it is left up to the user to make the final determination about the authenticity and safety of each email. We strongly strongly recommend that users never ever click on a link in an email. All links are suspect and should be dealt with extreme caution. The only safe way to interact with an email is to copy the link into a browser and see that the domain in the link is the domain of the business or person you know. Please be careful out there.
SaneBox assumes that email is not meant to be a realtime medium of communication. For instance, no one sane would ever send an email to request an ambulance. SaneBox puts emails into your SaneLater folder based on our knowledge of what we think should be important. SaneBox is not responsible for any consequences related to the delay between the time a user receives their unimportant email and they get a chance to read and process it. SaneBox is also not responsible if the user incorrectly trains an email into their BlackHole folder causing emails of that type to be automatically filed into their Trash folder. SaneBox strongly strongly recommend that users sign up to receive our email summary digest several times during the work day to enable them to stay on top of these "unimportant" emails and their most recent trainings. You can do this at https://www.sanebox.com/email_preferences. You get an email summary digest once a day at 4PM by default. Please look at those summaries, they also contain a summary of your latest trainings.
If you are receiving a large discount for allowing SaneBox to write to your Facebook wall, be reassured that SaneBox will share your SaneBox activity on your Facebook timeline only occasionally, and not more often than once a day.
We seek to maintain reasonable security measures in order to attempt to protect against the loss, misuse or alteration of the personally identifying information under our control. Unfortunately, there is no such thing as perfect security. As a result, although we strive to protect personally identifying information, we cannot ensure or warrant the security of any information transmitted to us through or in connection with our website, The SaneBox Network or that we store on our systems or that is stored on our service providers' systems.
We strive to take reasonable measures to protect the confidentiality, security, and integrity of the personal information collected from our website visitors. Personal information is stored in secure operating environments that are not available to the public and that are only accessible to authorized employees. We also have security measures in place to protect the loss, misuse, and alteration of the information under our control. For example, before we allow account holders to access their personal information, we verify their identity by requesting information such as their Sign-in ID and password. In the event of a security breach, we have procedures in place to protect our consumers' data.
SaneBox account holders should keep their Sign-in IDs and passwords secret to prevent unauthorized access and use of their accounts. If you are a SaneBox account holder and have set your "Auto Sign-in" setting to populate your password and Sign-in ID automatically, please make sure you change the setting to [Auto Sign-in Off] before you let anyone else use your account or give your device to anyone else.
We have engaged a 3rd party subscription provider to handle all aspects of your financial transactions involved with purchasing the SaneBox products. We do not represent and/or warrant their systems. If you wish to review their security setup you can do that here: http://spreedly.com
You acknowledge and agree that SaneBox may stop (permanently or temporarily) providing the Services (or any folders within the Services) to you at SaneBox’s sole discretion, without prior notice to you. You acknowledge and agree that if SaneBox disables access to your account, you may be prevented from accessing the Services, your account details or any files or other materials which is contained in your account.
These Terms do not grant you any rights to use the SaneBox trademarks, logos, domain names, or other brand folders. Any use of Content, or descriptions; any derivative use of this Site or its materials; and any use of data mining, robots, or similar data gathering and extraction tools is strictly prohibited.
The Site may contain links to other sites on the Internet which are owned and operated by Third Party Vendors and other third parties (the “External Sites”). You acknowledge that SaneBox is not responsible for the availability of, or the materials located on or through, any External Sites. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or the materials located on such External Sites.
At your discretion, you may provide feedback to SaneBox concerning the functionality and performance of the Service from time to time, including, without limitation, identifying potential errors, improvements, modifications, bug fixes, or enhancements (“Feedback”). While we appreciate it when users send us Feedback, please be aware that we may use any feedback, comments, or suggestions you send us or post via social media or other channels without any obligation to you. By suggesting any Feedback, you hereby assign the ownership in all Feedback to SaneBox. In the event ownership in the Feedback cannot be granted to SaneBox, you grant SaneBox at no charge a perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and otherwise exploit such Feedback without restriction.
SaneBox does not participate in sending or receiving your email. We simply monitor your Inbox and when we see an email that is not Inbox-worthy, we ask your email server to move it to one of your Sane folders. At all times, all your email is resident on your server and it is your email server that takes all actions on your email.
Software will never be perfect. Neither your email client, nor your desktop computer or mobile device, nor your email server, nor SaneBox will ever be perfect. You have all had glitches from time to time with every computerized service and device you own. That is why you should all have your work backed up. You should have your email backed up. You should have your computer backed up. You should have your mobile device backed up. SaneBox assumes you are doing the common sense thing of doing simple backups for all that stuff.
We don't do backups for you. We don't have physical possession of your email. It is all on your email server. If your email server or client or computer has a glitch, you should go to your backups to recover whatever file, email, or corrupted piece of software that you lost. Hopefully, you have been backing all that stuff up for years, but you must know this already.
If at any point during your subscription, you are not happy with our service, we will cheerfully refund you the value of the prorated unused portion of your subscription.
But, seriously, if you aren’t happy, tell us. If you let us, we will work without rest until you are thrilled with your SaneBox experience. Promise.