Or, let us help, reach out to SaneBox support.

Missing Emails: Outlook Web Interface

Microsoft has been notified that in some situations, users are noticing that either whole emails are missing or the body of the messages are empty.

We’ve noticed that this is also effecting our users as when an email is moved either to the Inbox or Sane folders, the message appears to disappear.

They have concluded that main cause of this is because  Conversation View  is being used.

To work around this issue, turn off the Conversations View.  

  • Inbox > Options > Group by conversation and pre-load messages

 If you are still noticing issues, make sure that your Arrange by  is set to “Date” and the  View is set to “All” as seen in the image below:



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