How to Connect Your Outlook.com Email Address to SaneBox

Before You Start

• POP and IMAP access are disabled by default in Outlook.com.
• SaneBox requires IMAP access (POP is not supported).
• Outlook.com uses Modern Authentication (OAuth2) for secure sign-in.

Step 1: Enable IMAP in Outlook.com

You must enable IMAP access before connecting to SaneBox.

1. Sign in to Outlook.com.
2. Click Settings (⚙️) in the top-right corner.
3. Select Mail.
4. Go to Forwarding and IMAP.
5. Under POP and IMAP, toggle Let devices and apps use IMAP to ON.
6. Click Save.

Step 2: Sign Up for SaneBox

1. Go to SaneBox.com and click Sign Up.
2. Enter your full Outlook.com (or hotmail.com / live.com) email address.
3. When prompted, sign in using your Microsoft account credentials.
4. Approve the permissions request to allow SaneBox secure access to your mailbox.

Troubleshooting Connection Errors

1. If you receive an IMAP connection error:
2. Go to: https://account.live.com/activity
3. Sign in with your Outlook.com account.
4. Under Recent activity, locate the login attempt that matches the time of the error.
5. Expand the entry and select “This was me.”
6. Return to SaneBox and try connecting again.

Need Help?

If you’re still unable to connect your Outlook.com address to SaneBox, contact SaneBox Support and include:

• Your email address
• A screenshot of the error (if available)
• Confirmation that IMAP is enabled

We’ll be happy to help you get set up quickly.